3CX Server Based

Interactive Voice Response (IVR) and Self service Features 1. Should be flexible and easy to use for changes. Like changes due to new business segments and general announcement. 2. Should have IVR queue point, custom call treatment, custom voice prompts. 3. Ability to process customer phone –keypad presses for routing preferences 4. Auto-call back to customers who doesn’t want to wait in the queue, customers will not lose their position in the queue system and have no impact on abandon rate.