Overview:
Shabake Sefid (ixrm.ir) has over 20 years of experience in IT, focusing on web solutions, network security, and enterprise software. Their iXRM division specializes in integrated organizational management solutions built on Microsoft Dynamics 365, fully localized for Persian language and Solar Hijri calendar.
Products and Services
iXRM offers a suite of enterprise software designed to centralize and streamline organizational processes. Key solutions include:
Customer Relationship Management (CRM): Sales, marketing, customer service, and support management.
Office Automation & Document Management: Handling correspondence, document workflow, and administrative processes.
Human Resource Management (HRM): Recruitment, training, performance evaluation, and payroll.
After-Sales Service Management: Ticketing, service requests, and customer support.
Receivables Management: Tracking payments, debts, and collections.
Education Center Management: Enrollment, attendance tracking, scheduling, and instructor evaluation.
Commerce & Sales Management: Order processing, invoicing, and sales forecasting.
These solutions are fully integrated, allowing centralized data management, high customization, and seamless interoperability with other enterprise systems.
XRM Approach
iXRM adopts the XRM (eXtended Relationship Management) approach, which extends relationship management beyond just customers to include all entities within and outside the organization. This strategic approach provides a unified system to manage all business processes and organizational relationships efficiently.