CrossConcept, Inc



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CrossConcept was founded in 2010 by partners Walter Perdigao and Tony Abou-Akl, who had been developing and implementing PSA software for leading Professional Services Automation software vendors since the segment emerged in the 1990s. Between the founders and subsequent employees, CrossConcept has hundreds of years of experience helping service organizations automate their processes. Clients have ranged in size from a handful of people to over thirty thousand, but the challenges are always similar:

- Excessive software complexity and unwanted features

- Software that demands more discipline than the organization's maturity supports

- A focus on processes for the back office, not the front-line worker

CrossConcept launched the CrossConcept Continuum solution in 2017 explicitly to address these issues. It contains a carefully curated feature set with only the tools that service organizations actually use. Its user interface is laser-focused on minimizing clicks and on being intuitive. Front-line employees find it helpful to their personal needs, rather than an imposition by the back office. This focus on effective simplicity colors not only the CrossConcept Continuum product but all aspects of doing business with our company. For example, it is evident in the simplicity of our pricing structure, or in the ease (self-service) with which our customers can adjust license counts in real-time as their headcounts go up or down.

In 2018, CrossConcept's amazing work was recognized by both the TopChoiceAwards and ThreeBestRated for their innovative mindset and outstanding service. CrossConcept took home the award for "Best IT Service" from both awarding companies.


The CrossConcept Continuum Partner Program is specifically designed to help specialist resellers increase their revenue opportunities through simple referral practices. We are seeking companies with experience in the IT sector. If you have an existing or growing client list in areas mentioned above, then we want to hear from you today!

Why join the CrossConcept Continuum Program?

Being a CrossConcept Continuum partner couldn't be more simple:

- We do all of the work/meetings and demos so you need very little product knowledge

- We solve a real problem for your existing customers

- We protect & respect your relationship with your customers

- We take care of all technical support & customer service

The process is simple, you refer us to a client & if we get the sale we grant you a very competitive referral fee (20% recurring on all licences + professional services) and opportunities for value-added revenue.

At CrossConcept we believe our success lies in the recruitment and retaining of like-minded channel partners. To ensure our business continues to grow worldwide we need to work with partners who are capable of offering potential clients the highest quality of service and will stand behind the products they sell. In return, we offer a collaborative partner program that provides competitive margins for a simple referral.

Company Information

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701 Rossland Road East Suite 393 Whitby, Ontario Canada, L1N 9K3


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