Overview:
Freshworks is a global provider of cloud-based software that helps organizations simplify IT service management, enhance customer support, and drive operational efficiency. Founded in 2010 in Chennai, India (originally as Freshdesk), the company is now headquartered in San Mateo, California, and serves over 65,000 customers worldwide. Since going public in 2021, Freshworks has continued to expand its product portfolio and global presence, with a focus on delivering intuitive, affordable, and scalable solutions.
The Freshworks suite centers on providing enterprise-grade capabilities with consumer-level ease of use. Its flagship products include Freshdesk, an omnichannel customer support solution that enables businesses to manage customer interactions across email, chat, phone, and social channels, and Freshservice, an IT service and operations management platform that simplifies workflows, boosts productivity, and supports modern IT organizations.
In addition, Freshworks offers Device42, a leading discovery, asset management, and dependency mapping solution. Device42 provides deep visibility into IT infrastructures, including data centers and cloud environments, enabling IT teams to manage assets, optimize capacity, and maintain compliance. By combining Freshservice with Device42, businesses can connect IT service management directly with accurate asset and dependency data, driving faster resolution times and more informed decision-making.
Freshworks differentiates itself by offering solutions that are quick to deploy, easy to adopt, and cost-effective compared to traditional enterprise vendors. Its products are designed to integrate seamlessly into existing ecosystems, enabling organizations to modernize without lengthy implementation cycles or heavy customization. This accessibility makes Freshworks particularly appealing to mid-market and enterprise customers seeking to scale efficiently.
The company has also embedded artificial intelligence into its portfolio through Freddy AI, which powers capabilities such as virtual agents, intelligent ticket routing, and predictive analytics. By automating repetitive tasks and surfacing actionable insights, Freshworks enables teams to work smarter, reduce workloads, and improve both customer and employee experiences.
Beyond technology, Freshworks has built a strong global partner ecosystem that includes system integrators, resellers, and technology alliances. This network ensures customers receive localized exp
Partner Program Description:
The Freshworks Partner Program is built to help you grow your business quickly and profitably. It offers flexible engagement models, so you can choose what works best for your strategy.
With Freshworks, you can expand into new markets through a global partner network and build a predictable revenue stream with recurring margins and full control over renewals. Our enablement and training resources, including certifications and expert onboarding, help your teams ramp up fast and deliver value from day one.
To drive demand, partners benefit from sales and marketing support, including qualified leads, market development funds, and ready-to-use campaigns. With Freshworks’ modern SaaS solutions, you can deliver value to customers in days, not months accelerating time to revenue and strengthening customer satisfaction.
You’ll also have access to professional services support, leveraging our delivery teams and resources to design, implement, and optimize solutions that fit customer needs.
By joining the Freshworks Partner Program, you gain the tools, support, and revenue opportunities to scale faster, win more deals, and deliver exceptional customer and employee experiences.