Overview:
Bright Pattern provides a simple yet powerful omnichannel contact center software that is the fastest to deploy with the lowest total cost of ownership in the industry. Bright Pattern offers the most advanced omnichannel cloud platform across channels like voice, text, chat, email, video, messengers, AI and bots. Bright Pattern provides native Omnichannel quality management allowing companies to measure every interaction on every channel. Bright Pattern also offers a mobile app allowing any employee in your company to communicate with your customers. With over 500 customers in 26 countries, Bright Pattern is the highest-rated omnichannel contact center solution based on analysts and customer reviews.
Partner Program Description:
https://www.brightpattern.com/partner-program-bright-pattern/
Joining Bright Pattern’s partner program presents a comprehensive array of benefits designed to empower partners at every tier, ensuring you have the tools, resources, and support needed to thrive. At the foundation of this program is robust training, unparalleled support, and innovative software. This investment in knowledge and skills equips partners with the expertise required to effectively promote, sell, and implement Bright Pattern solutions.
Partners also gain access to an extensive library of co-branded marketing materials and resources. This not only accelerates their go-to-market strategies but also reinforces their branding efforts. In addition, the program offers a deal registration system, providing lead-sharing opportunities that streamline collaboration and expand your reach within the market.
Global technical support is a cornerstone of the partner program. Partners can rely on Bright Pattern to assist in addressing customer inquiries and technical issues promptly. Bright Pattern’s technical support ensures that partners receive the highest level of assistance when it matters most, ensuring quick issue resolution and uninterrupted service for their clients.
As partners progress through the program and achieve higher tiers, their benefits expand significantly. They gain access to co-marketing opportunities, allowing for joint initiatives and campaigns that increase brand visibility and customer engagement. Collaborative marketing collateral creation strengthens our market presence and credibility. These top-tier partners will also gain exclusive access to beta programs and product roadmaps, positioning them at the forefront of innovation and allowing them to offer cutting-edge solutions to their customers.
All Bright Pattern partners will have access to a channel account manager who acts as a strategic advisor, providing personalized guidance, assistance, and resources. Joint business planning sessions with Bright Pattern experts facilitate the alignment of partners’ business strategies with the company’s goals, fostering growth and profitability.
As part of our partner program and onboarding process, partners will receive the required training and certifications that are tailored to their specific partnership model, guaranteeing that they are well-equipped to be a successful Bright Pattern partner.