Overview:
Usedesk is a helpdesk platform that helps companies automate and enhance customer service by consolidating multiple communication channels into a unified interface. Founded in 2014 and headquartered in Tallinn, Estonia, Usedesk provides the following solutions:
Multichannel Support: Integrates up to 20 communication channels, including email, social media, chats, WhatsApp, and messengers, allowing all customer inquiries to be managed in one place. (usedesk.com)
Process Automation: Uses response templates, automated rules, and chatbots to streamline customer support, reducing response times and increasing operational efficiency. (usedesk.com)
Knowledge Base: Allows companies to store and organize information and instructions, enabling easy access for both customers and employees, promoting self-service and quick resolution of queries. (usedesk.com)
Analytics and Reporting: Offers tools to monitor the quality and speed of customer service, providing insights into the performance of agents, departments, or the company as a whole, and identifying areas for improvement. (usedesk.com)
Integrations: Compatible with various systems and services, Usedesk can integrate with CRMs, Slack, Gmail, and other software, centralizing information and facilitating workflows. (usedesk.com)
With these solutions, Usedesk aims to improve communication between businesses and their customers, enhancing customer satisfaction and loyalty.
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