Overview:
Articbot is an AI and machine learning driven virtual assistant software for customer support, sales lead generation and customer analysis, a SaaS based product, which helps a business to provide 24*7 customer engagement by automating the process. We understand that handing multiple customers at same time is very difficult task for every business, solution is either increase your support agent number or automate it. Articbot is a conversation driven virtual assistant which can be integrated to websites, working through an API integration which can handle unlimited of customers at same time and can analyze the conversation to build a details customer satisfaction report. Articbot can be a perfect replacement of a live chat agent software
Here is the features what you get from Articbot
• Automated customer support
Articbot virtual assistant can engage and answer to unlimited customers/website visitors at same time without help of human agent, it can help you offer support to your customers if your human agents are not online.
• Multiple language support
We understood that number of customer are hesitated to reach support desk, if they are not good in English. Here Articbot can support + language including many Indian regional and international languages, offered the customers freedom of choosing their preferred language
• AI driven Customer analysis and report builder
Our AI driven patented algorithm seamlessly analyze customer conversation and built a detailed report about customer satisfaction level, spontaneous purchasing skill, frequently asked question, most trending modules this report help a business to closely analyze the customer and can build the marketing campaign.
• Surveys and feedback builder
Customer feedback, rating and survey reports are very helpful for every business to improve themselves and plan to make the marketing campaign. Through Articbot this features we collect your customer feedback, rating using some pre-defined questions.
• Sales lead generation
How you collect sales leads usually? Spend extra for buying customer contact information, but how you find your website visitors contact information for future sales purposes. Articbot virtual agents catch customers contact information once they interacting with the virtual agent, a pre-chat sales feature also collect the customers contact information once they initiating the chat
• Integrate to your helpdesk tools(freshdesk, zoho, Salesforce) to generate support tickets through conversation
Generally service request (SR#) are generating through customer emails ,but how they know the status of this ticket, again through email?. Articbot helps customers to generate support ticket through conversation and they can check the ticket status through conversation by simply typing the ticket number
Partner Program Description:
We are looking for a business partner/distributor for our product focused on India, US,UK