Telax

Vendors

 

0 user(s) have rated profile average rating

       

Overview

Our Cloud Contact Center (CCC) is an advanced call center management system with more functionality than traditional hardware based contact centers at a fraction of the cost. Telax Cloud Contact Center leverages the “Cloud” model to deliver a customizable and easy to use call center solution that includes ACD, IVR, WFM, CTI, reports, recordings, remote agents, and much more.



Trusted customer relationships are key to elevating contact centers to strategic assets. Whether routing calls to the last agent that generated a positive outcome or the most skilled agent overall, enabling customers to reach the best agent right away is paramount to building trusted relationships. With features such as Enhanced Call Flow, Workflow Scripting, and Contact Routing, you will be able to provide a consistent, positive customer experience every time

Description

Telax is committed to our partners having the freedom to sell, build, and support their own customers. With the software only program you will be trained and certified in all aspects of reselling and supporting the Cloud Contact Center.



You will be able to identify potential CCC prospects, open the conversation with them, demo the product, and close the sale.



You will be able to build your own demo accounts when you need them, and you can focus demo accounts on a particular customer’s requirements.



You will be able to engage a new CCC customer and determine their call flow design needs, build that call flow, and deploy it.



You will be able to train your end customers on how to use both the Administrator portal and the Agent software.



You will be able to provide all Tier 1 support to your end customers, keeping communication clear and you as the single point of contact for your end customers.



Telax will always be there to support you and your customers. You will have a dedicated team dubbed your ‘A-Team’ (which we will talk more about later in this package) to contact for all Tier 2 support needs, to help answer complicated or custom questions and requests, and to assist with general customer management. We will help you manage projects for client implementations that require WFM, custom integrations, data dips, and other advanced contact center features. We will also provide support on important sales opportunities that may require feature demonstrations or RFP answers. To demo optional features yourself, contact your A-Team to discuss training and building those features. Depending on the requirements, professional services might be required to meet the objectives.



What you, as a primary provider, will be able to provide for your customers



As a primary provider, you and your team of SMEs will be knowledgeable enough to sell Cloud Contact Center software, offer Tier 1 support to your customers, implement new customers, and manage change requests. You will also have access to Telax Tier 2 support and A-Team advice when required. We at Telax will ensure you are comfortable with all aspects of being the primary provider for your customers.



Hosted Contact Center Sales



• Be the team with the info –identify when a customer is looking for a contact center and enter into conversations without having to rely on outside assistance.



• Be knowledgeable on product and feature set.



• Help with common conversation points using the tools you are given.



• Your sales engineers will provide robust demos for persons looking to move into the hosted contact center feature set and tools.



• For major accounts and prospects interested in specialized features or a services plus model, Telax is always available to assist with the sales meetings and demos.



Tier 1 Support



• Keep lines of communication clear for your customers.



• Single point of contact for customers.



• Maintain your support model for all

Company Information

Visit Website

+ 1 - 6472771016

265 Evans ave

Categories

Industries Served

Market Specialization

Partner Program Available for

Similar companies

  
15389

Reve chat

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channel...

  • India
  • Views 528
  • Communications

star 1 star 2 star 3 star 4 star 5 (0.00)

15230

Wiziit

We are a Cloud SaaS CRM Software Provider, based in Portugal, with 11 Dedicated Programmers for custom build Software solutions for the Car Rental Industry. Currently we have successfully developed a state-of-the-art program for the Car Rental Indust...

  • Portugal
  • Views 653
  • Advertising/Marketing

star 1 star 2 star 3 star 4 star 5 (0.00)

26020

Kognetics LLC

ognetics– AI based platform, which supports strategic decision making around M&A and Growth. At the back of a very strong industry logic powered by technologies such as Graph Analytics, Machine Learning and NLP, Kognetics enables decision making by h...

  • United States
  • Views 338
  • Enterprise

star 1 star 2 star 3 star 4 star 5 (0.00)

14524

IdRamp

The Identity Fabric for Cloud Directed Business. Single Sign-On (SSO) - DIrectory Integration, Application Management and Analytics across all enterprise services.

  • United States
  • Views 575
  • Enterprise

star 1 star 2 star 3 star 4 star 5 (0.00)

22773

Bitdataconversion

Bitdataconversion Software. Check our profile for more details.

  • United Kingdom
  • Views 273
  • Software

star 1 star 2 star 3 star 4 star 5 (0.00)

17857

Teamgate

Teamgate web-based Sales CRM is invaluable in aiding you to manage your entire sales process. Simple, yet convenient software automation helps you to work more efficiently, save countless hours, and grow your productivity. In partnership with the ind...

  • United Kingdom
  • Views 216
  • Software

star 1 star 2 star 3 star 4 star 5 (0.00)

2744

ERPLY Retail Platform

Erply Retail was founded in 2010 with one mission in mind: To give businesses the easiest and most powerful platform to manage their inventory and shops across a series of locations and devices. Erply’s customer base includes retail shops, multi-chai...

  • United States
  • Views 3194
  • E-Commerce

star 1 star 2 star 3 star 4 star 5 (4.00)

15065

LocoBuzz Solutions Pvt. Ltd.

LocoBuzz is a technology company enabling valuable Customer Experience globally. We converge AI, analytics, Big Data and automation to assist in your digital transformation Journey. Our Platform effectively addresses core challenges pertaining to cus...

  • India
  • Views 1418
  • Digital Media

star 1 star 2 star 3 star 4 star 5 (0.00)

17228

MAP IT 4 ME

WhatElse is a Business Productivity Solution, where user gets a one page summary of all communications between user and the contact, who is calling or being called. One page summary will have recent emails, attachments and files exchanged, relevant d...

  • Chile
  • Views 543
  • Enterprise

star 1 star 2 star 3 star 4 star 5 (0.00)

2203

Etech Global Services

Enterprise Technology Solutions (ETS), a technological division of Etech Global Services, develops software solutions by deploying cutting edge new age technology. ETS provides comprehensive software product development services that span multiple in...

  • United States
  • Views 448
  • Software

star 1 star 2 star 3 star 4 star 5 (0.00)

490

Agiloft

Agile business process software custom tailored to your exact needs in record time, without the custom price tag.

  • United States
  • Views 575
  • Software

star 1 star 2 star 3 star 4 star 5 (0.00)

36380

Living Actor

Living Actor is an easy to use top of the class chatbot solution. Available natively in 6 languages, you can easily and automatically adress your problems in terms of support, self-service, HR and many more. The product ranges from NLP, API webservic...

  • France
  • Views 163
  • Software

star 1 star 2 star 3 star 4 star 5 (0.00)

31588

Koino Co., Ltd.

A Korean company was established in 2000 as a SaaS (Software as a Service) and remote support solution provider. Its remote support solution, AnySupport, has three different versions including PC, Mobile and Video on mobile devices for IoT device...

  • Korea, South
  • Views 335
  • Communications

star 1 star 2 star 3 star 4 star 5 (0.00)

8177

Prorigo Software Pvt Ltd

Jewelfie - Consumer Experience & Relationship Management (CERM) is the evolving technology space that promises jewellery retailers in extending CONTINUOUS & CONSISTENT BRAND EXPERIENCE to their customers across all channels. The technology will help ...

  • India
  • Views 568
  • Advertising/Marketing

star 1 star 2 star 3 star 4 star 5 (0.00)

37598

Virtual Cable

Virtual Cable is a Spanish companyl, specialized in virtualization software. Which means that we have created, continue to develop and support UDS Enterprise, a VDI broker. Our team has more than 30 years of experience in software development and...

  • Spain
  • Views 161
  • Education

star 1 star 2 star 3 star 4 star 5 (0.00)

33091

Vairt

Vairt is all in one solution for Property Management, Real Estate & Vacation Home Management companies to manage, market and deliver a complete exceptional experience and a crowd funding platform for investing, tokenizing and liquidating real estate ...

  • United States
  • Views 278
  • Enterprise

star 1 star 2 star 3 star 4 star 5 (0.00)

14399

Cybersecurity Help

Our SaaS Vulnerability Scanner accumulates the power of software discovery that runs on your Internet facing hosts and vulnerability intelligence. We use passive fingerprinting techniques to detect software and its version, running on a particular po...

  • Czech Republic
  • Views 443
  • Network/Hosting

star 1 star 2 star 3 star 4 star 5 (0.00)

8177

Prorigo Software Pvt Ltd

Jewelfie - Consumer Experience & Relationship Management (CERM) is the evolving technology space that promises jewellery retailers in extending CONTINUOUS & CONSISTENT BRAND EXPERIENCE to their customers across all channels. The technology will help ...

  • India
  • Views 568
  • Advertising/Marketing

star 1 star 2 star 3 star 4 star 5 (0.00)

727

Commence Corporation

Manufacturer of customizable CRM software for sales, marketing, customer service and project management, targeted at small to mid-size companies. In the sector for 20+ years with several thousand installations in 20 countries around the world. Produc...

  • United States
  • Views 406
  • Software

star 1 star 2 star 3 star 4 star 5 (0.00)

33181

School Diary Mobile App

“School Diary”, makes parent-school communication easy, engaging and effective. School Diary - is a mobile first platform that enables parents to receive timely updates (school or class alerts, daycare updates, event reminders), to track c...

  • India
  • Views 132
  • Education

star 1 star 2 star 3 star 4 star 5 (0.00)