TwoHouses UK Ltd

Vendors

 

0 user(s) have rated profile average rating

Book a Demo          OR          Join as a Partner  
       

Overview

ConnectNOW – A Chat Based Skills Routing and Digital Integration System

http://connectnow.org.uk/

Description

What is ConnectNow©?

ConnectNow© is a Digital Integration & Chat Based Routing System enabling chats to be assigned to the right agent at the right time & integrated to the existing ITSM/CRM Systems.

Unlike conventional phone-based service desks agents, ConnectNow© can communicate with multiple users at a time, hence significantly increasing efficiency and productivity.

Additionally, web-based chat is often a preferred channel of communication for users who also wish to multi-task or do not wish to talk with an agent.



Utilising the latest technology, ConnectNow© extends the concept of on-line chatting into an indispensable tool for organisations wishing to improve quality, effectiveness and productivity.

Installed with the minimum of fuss and training, ConnectNow© is a flexible and adaptable product and is particularly useful in an environment such as a support desk or help desk, indeed any situation where calls are placed to a group of staff in order to obtain support.

Offering the routing capabilities from a telephony IVR system combined with the flexibility and tooling available from the world of web-based communication, ConnectNow© excels in both large and small-scale operations due to its wide range of settings and features.

ConnectNow© enables expert advisors to instantly respond to multiple chats, whether they are IT users having problems with their equipment, GPs asking about a specific clinical situation, job applicants not sure about the information they have been asked to supply, or facilities staff in need of a new key or reporting a maintenance issue.



ConnectNow© can easily integrates with existing systems including Intranets, Knowledge Bases, and Ticket Logging Systems (ITSMs) – enhancing and complimenting your current support solution.

Following are just few of the major ITSMs that we can integrate with:

Cherwell Software

Jira Service Desk

TOPdesk

ServiceNow

Remedy IT Service Management

Any many more.

Company Information

Visit Website

+ 44 -

Sinfin Derby, UK

Categories

Industries Served

Market Specialization

Partner Program Available for

Similar companies

  
728

Hireability.com

HireAbility is a web service that converts resumes/CVs and job descriptions/vacancies into useful data for applicant tracking systems, job boards/career portals, HR Analytics, VMS/HRIS, staffing companies and recruiters. Candidates applying for a po...

  • United States
  • Views 579
  • E-Commerce

star 1 star 2 star 3 star 4 star 5 (4.00)

6796

SpendBoss

SpendBoss helps users become more productive and efficient so they can spend more time focused on customers and driving revenue. We provide a suite of solutions focused on Spend Management, Procure to Pay, and Analytics.SpendBoss is an affordable...

  • United States
  • Views 466
  • Software

star 1 star 2 star 3 star 4 star 5 (0.00)

779

Let's QA

Let’s QA is simply the most powerful and most time-efficient visual QA & feedback system for websites, designs and mobile applications. With Let’s QA your clients can easily leave feedback right on the live project, in the exact location where any ne...

  • Israel
  • Views 727
  • Enterprise

star 1 star 2 star 3 star 4 star 5 (0.00)

2113

Telax

Our Cloud Contact Center (CCC) is an advanced call center management system with more functionality than traditional hardware based contact centers at a fraction of the cost. Telax Cloud Contact Center leverages the “Cloud” model to deliver a customi...

  • Canada
  • Views 960
  • Communications

star 1 star 2 star 3 star 4 star 5 (0.00)

29430

CX Index

CX Index is a Voice of Customer Solution that is fully integrated to clients CRM's to enhance data knowledge and relevance. CX Index VoC solutions can be integrated with Loyalty programs and external CRM's, such as Genesys.

  • Ireland
  • Views 274
  • Communications

star 1 star 2 star 3 star 4 star 5 (0.00)

9351

Knowledgeone Corporation

Knowledgeone Corporation is a software development company established in 1984. We design, develop, market, sell and support the RecFind 6 Product Suite. Our customer base includes most verticals (we have a horizontal market product) and our customer...

  • Australia
  • Views 570
  • Software

star 1 star 2 star 3 star 4 star 5 (0.00)

12140

Leadberry

Leadberry is a web based B2B lead generation software that converts website visitors to sales leads. Powered by Google Analytics.

  • United States
  • Views 521
  • Advertising/Marketing

star 1 star 2 star 3 star 4 star 5 (0.00)

20814

Ayush Tech Software

Ayush Tech Software (ATS) is a well-recognized Information technology firm, which has discovered the smartest concept of email recovery, exchange server mailbox recovery, OST recovery, and file conversion through its advanced software and services. T...

  • United States
  • Views 516
  • Communications

star 1 star 2 star 3 star 4 star 5 (0.00)

11057

Nuevah

Nuevah is a Saas solution that offers a complete property and reservations management system for small hotels and apartment owners. It includes: Property Management System with an interactive calendar, Channel Manager and Booking Engine. The solu...

  • Poland
  • Views 755
  • Software

star 1 star 2 star 3 star 4 star 5 (0.00)

26825

i-Sight

i-Sight is the industry leader in case management solutions for complaints, incidents and investigations. i-Sight software incorporates investigative best practices into the workflow, streamlines the investigation process and keeps cases on trac...

  • Canada
  • Views 778
  • Communications

star 1 star 2 star 3 star 4 star 5 (0.00)

Featured
26020

Kognetics LLC

ognetics– AI based platform, which supports strategic decision making around M&A and Growth. At the back of a very strong industry logic powered by technologies such as Graph Analytics, Machine Learning and NLP, Kognetics enables decision making by h...

  • United States
  • Views 386
  • Enterprise

star 1 star 2 star 3 star 4 star 5 (0.00)

13461

Docebo

Docebo is a cloud-based Learning Management System (LMS) designed to increase performance and learning engagement. The Docebo eLearning platform is embraced for its ease of use and ability to blend coaching with social and formal learning, an approac...

  • Canada
  • Views 1832
  • Education

star 1 star 2 star 3 star 4 star 5 (5.00)

Featured
20533

Countly Ltd

Countly is an enterprise grade analytics and marketing platform for mobile, web and desktop applications. More than 2000 Countly Servers worldwide collect data from 14000+ applications. Countly is available in two different editions - self hosted or ...

  • United Kingdom
  • Views 322
  • Enterprise

star 1 star 2 star 3 star 4 star 5 (0.00)

34377

LEAST

LEAST simplifies team collaboration. It enables three things efficiently for teams:1. Plan and organize any work contextually. 2. Have conversations within the context. 3. Track the progress evidently.All condensed to a real-time ...

  • India
  • Views 332
  • Enterprise

star 1 star 2 star 3 star 4 star 5 (0.00)

14584

Hodusoft Private Limited

Started in the year 2015 in the city of Ahmedabad, HoduSoft Pvt Ltd is well-known for being cost effective and the best solution provider that in turn make your business successful. With a dedicated approach towards developing world-class products, H...

  • India
  • Views 599
  • Communications

star 1 star 2 star 3 star 4 star 5 (0.00)

14445

Miradore Ltd.

Miradore specializes in providing cloud-based MDM, EMM & RMM solutions for managing Android, iOS, Windows, Mac & Linux devices efficiently. Currently used by over 10,000 organizations in 160+ countries, our goal is to help Managed Service Providers (...

  • Finland
  • Views 629
  • Software

star 1 star 2 star 3 star 4 star 5 (0.00)

34702

Uplifter Limited

Uplifter improves your websites conversion rate, by matching your Google Analytics data to recommendations and how to guides, written by our expert analytics community. Uplifter has four modules to automate improving your website:EXPLAIN: Spot an...

  • United Kingdom
  • Views 293
  • Consumer Web

star 1 star 2 star 3 star 4 star 5 (0.00)

36380

Living Actor

Living Actor is an easy to use top of the class chatbot solution. Available natively in 6 languages, you can easily and automatically adress your problems in terms of support, self-service, HR and many more. The product ranges from NLP, API webservic...

  • France
  • Views 254
  • Software

star 1 star 2 star 3 star 4 star 5 (0.00)

39966

DeepCrawl

DeepCrawl is a pioneer in enterprise cloud-based web crawling technologies & solutions. By diagnosing & fixing technical and performance issues, our best in class SEO tool is able to assist in accelerating growth & profitability for our global client...

  • United Kingdom
  • Views 5
  • Software

star 1 star 2 star 3 star 4 star 5 (0.00)

4957

Stylumia Intelligence Technology Private Limited

We are an b2b intelligence platform for fashion brands, retailers (of any size, preferably mid-large) using Artificial intelligence. We deliver the solution as SaaS. We help fashion business professionals like designers, buyers and merchandisers take...

  • India
  • Views 385
  • Software

star 1 star 2 star 3 star 4 star 5 (0.00)