Overview
Launched in 2012, Pure Chat was born with a simple premise: to help improve a customer’s experience when visiting a website. A simple concept that is extremely powerful. Today, when a customer is evaluating a product or a service, they perform the majority of their research on their own by visiting a company’s website. And when they have a question, the hurdles they have to jump through to get that question answered can be a deciding factor on whether or not they proceed. Lowering that hurdle and creating an amazing customer experience is why Pure Chat exists. Effectively, Pure Chat helps increase sales and customer happiness. We think that’s a wonderful thing: making people happy, one chat session at a time!