Overview:
Giving and understanding feedback shouldn’t be hard. Our mission is to help companies engage with their customers through the simple press of a Smiley button, and turn feedback into profitable actions. With more than 4,000 clients in 135 countries, we are proud to help capture the voice of customers in organizations all over the world. Founded in 2009, we are the pioneers of instant customer feedback and have collected over 1.5 billion feedbacks to date. Our simple feedback insights solution helps customers improve service excellence and business performance, instantly and over time: GET LOADS OF FEEDBACK Our Smileys capture your customers’ emotions at the exact moment and experience point. SHARE INSIGHTS Learn together with your staff what works and what doesn’t with HappyOrNot Analytics. TAKE ACTION Our Success Services give you the tools and best practices to transform your organization.
Partner Program Description:
We offer an ideal platform for technology providers, CX & EX consulting companies, and resellers to build a new or incremental revenue stream. The HappyOrNot partner program helps our mutual customers make informed decisions, improve operations, and transform their business. Benefits include;
Revenue on sales
We offer various levels of commission and fees across our different partner models.
Partner support
All HappyOrNot Partners have an assigned Partner Manager to help enable your sales and marketing teams, provide commercial support, and ensure you have the support needed to grow your HappyOrNot business practice.
Onboarding & enablement
We provide training and enablement to make your team productive as quickly as possible. Our experience and track record shows we can help you close deals within the first 90 days of our partnership together.
Go-to-market expertise
With over 14 years of market experience and 4,000 happy customers across key verticals, we offer our Partners prescriptive guidance on the ideal customer profile and employee roles to focus on.
Operational simplicity
HappyOrNot offers best in class solutions to efficiently enable customer quoting, contracting, and renewals. All devices are quickly drop shipped to customers to avoid logistics complexity and project start up delays.
Tools & resources
The HappyOrNot Academy, Brand Portal, Partner Community, and Demo Environment provide real time access to tools and information that drive sales productivity and technical competence for your team.
Technical support
Our technical support teams in the US and Europe are available to help resolve any issues that come up within your customer base in a timely and efficient way.