Overview:
At Awaken Intelligence we’re pioneers of innovative and flexible software to help you see the complete picture for your contact centre.
With our leadership team’s contact centre experience spanning decades, we know the challenges you face, and we understand that every business has different pressure points at different times.
We’ve taken our direct experience in contact centre leadership working with rigid and expensive software that didn’t perform as needed and developed technology that can be deployed as individual modules or as a complete platform. Our software is cost-effective and will seamlessly integrate with your legacy systems without any disruptions to your agent or customer experience.
With Awaken, you’ll get a platform that is flexible, that adapts with you as your call centre evolves and unleashes the power to:
Listen with voice analytics, speech analytics, language transcription and translation
Understand the complete picture with actionable insights
Guide your team with dynamic call scripting and intelligent agent guidance
Partner Program Description:
Build the contact centre of the future with us
We currently work with more than 45 partners in 28 countries, across 6 continents and we are always on the lookout for new partners to welcome on board. We only work with the very best partners in the industry to challenge the norm and innovate contact centre operations. When you become an Awaken partner, we’ll combine our market-leading contact centre technology with your platform to provide an exceptional experience to your customers and their agents. We make it easy to integrate our solutions seamlessly to effectively manage and influence customer journeys and build the contact centres of tomorrow, today.
Our partners benefit from:
Technical and sales training tailored specifically for you
Dedicated marketing through campaigns, social media and events
Industry-specific support and expertise from our dedicated partner team
360 Sales Support including lead generation, bids, proof of concept and deal closing
Easy integrations between our solution and your platform
With our frictionless partnership, we make the whole process easy